Dr Joanne Parsonage

Written by a NHS patient at Flansham Park Health Centre

I am confident this is a highly qualified and very accomplished doctor, however, on this occasion I was NOT listened to. My in person appointment at the clinic was given to a junior doctor - I had no problem with this. Dr Parsonage approved his findings. The recommended ultrasound highlighted some minor inflammation around my shoulder, however the hospital consultant did suggest the inflammation had no connection with my original ailment, and that the problem was caused by something completely different. Consequently, unless I take up the offer by Flansham clinic to have a steroid injection to ‘treat the pain’, the case is closed. At no point did I say I was in pain, quite the reverse. What I have been experiencing is very worrying numbness across my shoulders and down both arms….despite my describing this in detail to two receptionists, Dr Parsonage on the phone, and Dr Mensa in the surgery, I am back to square one. I WAS NOT LISTENED TO.

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Trust

Listening

at Flansham Park Health Centre

I have been a patient with Flansham Surgery for 12 years. Like most things in life everything can’t be good all the time. However, I believe sincerely, that the Team at Flansham Surgery staff give the very best attention to their patients. They have gone through so much over the last few years, yet there is always a smile at reception despite the very difficult tasks they face. Improvement can always be found when it’s necessary but, not to change things if all is well. As they say ‘if it ain’t broke don’t fix it.’

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Trust

Listening

Written by a NHS patient at Flansham Park Health Centre

Dr Parsonage is wonderful and I trust her completely- thorough understanding and empathic.

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Trust

Listening

Written by a NHS patient at Flansham Park Health Centre

Dr parsonage took great care to listen to me, Prescribed medication which I had a reaction too And when I called the surgery she messaged me within 20 minutes and changed medication I have never experienced that attention before.

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Trust

Listening

Written by a NHS patient at Flansham Park Health Centre

Dr Parsonage is my go to Dr. I only want to see her because this builds up a relationship and in that, trust. I always recommend Dr Parsonage.

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Trust

Listening